Organizational performance spans many factors beyond financial performance. For example, a badly timed recall, detrimental product or process malfunctions, social media disaster, and more quality-related incidents can have lingering effects. Beyond costs to reputation and revenue impacts, processes may have to be adjusted, and performance impacts can ripple. In this session, you will learn how to gain a 360 degree view of the most meaningful quality data, and ways to monitor and manage performance in your organization. You will discover how to interrelate product performance, process performance, customer perception, leadership outcomes, market results, and strategic performance data to drive more efficient and effective operational performance.